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Articles & Discussion

Articles, Blogs and Podcast

Engaging with the financial services community and bringing thought leadership to the discussion. Insights from some of the smartest people in the industry, conversations Ascent is driving in the media, and more.

Articles

Apr 30, 2024

The Invisible Form: Reimagining Customer Experiences

Arjun Sahgal

6 min read  |  Published on Linkedin

Whether it's a medical questionnaire, a loan application, or a software registration, the experience is often painfully inefficient and impersonal...

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Apr 16, 2024

Burn the Box: Sparking a CX Revolution for Community Banks

Arjun Sahgal

6 min read  |  Published on Linkedin

A clarion call echoes through the halls of credit unions and community banks: It's time to move beyond incremental evolution...

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Feb 27, 2024

Empowering Financial Futures

Glen Fossella

5 min read  |  Published on Ascent

Feels like we're on the brink of a sea change... but this isn't just about making old processes faster or more user-friendly.

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Jan 22, 2024

For BaaS Providers: Navigate Regulatory Challenges and Drive Profitable Growth using Ascent

Glen Fossella

5 min read  |  Published on Ascent

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Jan 21, 2024

CFPB Rule 1033: Don't Just Comply - Compete and Win

Glen Fossella

5 min read  |  Published on Ascent

The financial services landscape is undergoing a transformative shift with the pending arrival of the Consumer Financial Protection Bureau's (CFPB) Rule 1033...

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Podcast

Counting Change podcast is produced by members of the Ascent team and explores community finance.

May 13, 2024

35mins

Data Access within the Financial State in America

Special Guest: Trish North, who's done it all from financial institutions to fintech in customer success roles.

Apr 29, 2024

38mins

The Importance of Small Credit Unions VS the Big Bank

Special Guest: Denise Wymore, GSD, a leading advocate & cheerleader for small credit unions.

Apr 15, 2024

35mins

Fintech Trends in 2024

Special Guest: Chris Tremont, Chief Digital Officer at Grasshopper Bank.

Apr 1, 2024

22mins

Role of Fintech & Innovation in the CU Space

Special Guest: Benjamin Maxim, CTO and Chief Innovation officer at MSUFCU and Reseda Group.

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