Articles & Discussion

May 28, 2024

Leadership Lessons from the Quiet Genius of Carlo Ancelotti

Arjun Sahgal

6 min read  |  Published on Linkedin

In the high-stakes, high-pressure world of elite sports, leadership takes on an outsized importance...

May 14, 2024

Revolutionizing Banking CX: A Blueprint for Empowerment & Efficiency

Arjun Sahgal

7 min read  |  Published on Linkedin

We've all been there. That dreaded moment...

May 6, 2024

Navigating the DeepmindField - How to cut through the noise of AI in the media

Drew Lyall

7 min read  |  Published on Linkedin

Regardless of where you source your news, chances are you will have seen at least a few articles lately about AI...

Apr 30, 2024

The Invisible Form: Reimagining Customer Experiences

Arjun Sahgal

6 min read  |  Published on Linkedin

Whether it's a medical questionnaire, a loan application, or a software registration, the experience is often painfully inefficient and impersonal...

Apr 16, 2024

Burn the Box: Sparking a CX Revolution for Community Banks

Arjun Sahgal

6 min read  |  Published on Linkedin

A clarion call echoes through the halls of credit unions and community banks: It's time to move beyond incremental evolution...

Apr 4, 2024

Massive Untapped Potential: Empowering Entrepreneurs with Disabilities

Arjun Sahgal

6 min read  |  Published on Linkedin

One in four adults—roughly 61 million Americans—has a disability...

Mar 19, 2024

The Loyalty Imperative: Seizing the Open Banking Moment for Credit Unions & Community Banks

Arjun Sahgal

5 min read  |  Published on Linkedin

“Open Banking” is an imminent disruption coming to the financial services industry...

Mar 5, 2024

Workforce UX Drives Productivity

Arjun Sahgal

5 min read  |  Published on Linkedin

Time and again, I've seen how antiquated software systems hinder their workforce's productivity and ability to innovate...

Feb 27, 2024

Empowering Financial Futures

Glen Fossella

5 min read  |  Published on Ascent

Feels like we're on the brink of a sea change... but this isn't just about making old processes faster or more user-friendly.

Jan 22, 2024

For BaaS Providers: Navigate Regulatory Challenges and Drive Profitable Growth using Ascent

Glen Fossella

5 min read  |  Published on Ascent

Jan 21, 2024

CFPB Rule 1033: Don't Just Comply - Compete and Win

Glen Fossella

5 min read  |  Published on Ascent

The financial services landscape is undergoing a transformative shift with the pending arrival of the Consumer Financial Protection Bureau's (CFPB) Rule 1033...