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Articles & Discussion

Engaging with the financial services community and bringing thought leadership to the discussion. Insights from some of the smartest people in the industry, conversations Ascent is driving in the media, and more.

Podcast

Counting Change Podcast by members of Ascent - Discover positive change in credit unions and community finance
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Oct 16, 2024

35 min listen

The Fragmentation of Supply Chains in Financial Services with Sarah Howell

Special Guest: Sarah Howell, VP of Partnerships at Visa.

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Oct 01, 2024

26 min listen

Innovation for Efficiency

Special Guest: Joe Mancini, Chief Operations Officer at BankProv.

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Sep 17, 2024

35 min listen

The Pros and Cons of FI Consolidation

Special Guest: Elizabeth Osborne, Chief Operations Officer at Great Lakes Credit Union.

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Sep 03, 2024

33 min listen

The Importance of Collaboration with CUs and Fintechs

Special Guest: Melissa Pomeroy, EVP, Chief Operating Officer at Cooperative Credit Union Association.

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Aug 20, 2024

30 min listen

The Evolving Audit Process: The Impact of Technology on Preparation

Special Guest: Rob Johnson, Chief Audit Officer MSU Federal Credit Union.

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Aug 06, 2024

36 min listen

Creating a Culture for both the Institution and the Employee

Special Guest: Steve O'Connell, CEO and President California Credit Union.

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Jul 23, 2024

25 min listen

Part 2: Navigating the Evolution of Digital Banking

Special Guest: Bryan Clagett, Advisor at Ascent Platform.

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Jul 09, 2024

24 min listen

Part 1: Navigating the Evolution of Digital Banking

Special Guest: Bryan Clagett, Advisor at Ascent Platform.

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Jun 25, 2024

31 min listen

Creating a Successful Culture for your Institution and the Individual

Special Guest: Greg Mitchell, President & CEO at First Tech Fed CU.

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Jun 12, 2024

28 min listen

The Balance between Technology and Humans with Theron McCollough

Special Guest: Theron McCollough, Managing Director at Citizens Private Bank™.

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May 28, 2024

31 min listen

The Applications of AI in the Financial Industry

Special Guest: Alice Stevens, VP of consumer lending, product innovation, and credit analytics at VyStar Credit Union.

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May 21, 2024

12 min listen

Bonus Episode

Special Guest: Glen Fossella, Head of Customer at Ascent Platform.

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May 13, 2024

35 min listen

Data Access within the Financial State in America

Special Guest: Trish North, who's done it all from financial institutions to fintech in customer success roles.

Articles & Stories

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Sep 24, 2024

7 min watch

Ascent presenting live at Finovate Fall (full video + snippets from transcript)

Glen Fossella,
Head of Customer

For the next 7 minutes, I'm going to ask you to suspend everything you know about upgrading your digital product applications...

watch
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Sep 23, 2024

7 min read

Fintech Experts Weigh-In on Trends and Innovations Following FinovateFall 2024

Roy Urrico on Finopotamus

Several financial technology industry experts provided Finopotamus with their post-conference observations...

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Sep 12, 2024

5 min read | LinkedIn

The CX Revolution: Why Infrastructure is Everything

Arjun Sahgal,
CEO & Co-Founder

You're at your annual medical checkup, filling out a stack of forms that ask for the same information you've provided year after year...

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Jul 25, 2024

9 min read | LinkedIn

Building Trust in Remote Communities: The Future of Banking Relationships

Arjun Sahgal,
CEO & Co-Founder

We're witnessing a seismic shift in how banks and credit unions connect with their customers...

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Jul 12, 2024

6 min read

Enabling Customer Outcomes: Success from Data and Collaboration

Trish North (based on Episode 7 of Counting Change Podcast)

Banks and Credit Unions often fall into the solution-shopping trap...

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Jul 02, 2024

7 min read | LinkedIn

The Key to Unlocking Banking's Full Potential: An Infrastructure That Puts the Customer First

Arjun Sahgal,
CEO & Co-Founder

Picture a future where every financial transaction is as seamless as buying a book on Amazon...

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Jun 14, 2024

6 min read

How data platform Ascent leverages CUSO and corporate VC investors to expand into credit unions.

Zachary Miller on Tearsheet

In a world where capital is a commodity, specialist financial services investors are able to offer something generalist investors can't...

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May 28, 2024

6 min read | LinkedIn

Leadership Lessons from the Quiet Genius of Carlo Ancelotti

Arjun Sahgal,
CEO & Co-Founder

In the high-stakes, high-pressure world of elite sports, leadership takes on an outsized importance...

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May 22, 2024

7 min watch | YouTube

Ascent presenting live at Finovate Spring (full video)

Glen Fossella,
Head of Customer

First, Ascent solves the fragmented experience problem by streamlining and simplifying any and all product applications and forms across the institution...

watch
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May 14, 2024

7 min read | LinkedIn

Revolutionizing Banking CX: A Blueprint for Empowerment & Efficiency

Arjun Sahgal,
CEO & Co-Founder

We've all been there. That dreaded moment...

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May 06, 2024

7 min read

Navigating the DeepmindField - How to cut through the noise of AI in the media

Drew Lyall,
Head of Tech

Regardless of where you source your news, chances are you will have seen at least a few articles lately about AI...

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Apr 30, 2024

6 min read | LinkedIn

The Invisible Form: Reimagining Customer Experiences

Arjun Sahgal,
CEO & Co-Founder

Whether it's a medical questionnaire, a loan application, or a software registration, the experience is often painfully inefficient and impersonal...

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Apr 16, 2024

6 min read | LinkedIn

Burn the Box: Sparking a CX Revolution for Community Banks

Arjun Sahgal,
CEO & Co-Founder

A clarion call echoes through the halls of credit unions and community banks: It's time to move beyond incremental evolution...

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Apr 04, 2024

6 min read | LinkedIn

Massive Untapped Potential: Empowering Entrepreneurs with Disabilities

Arjun Sahgal,
CEO & Co-Founder

One in four adults—roughly 61 million Americans—has a disability...

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Mar 19, 2024

5 min read | LinkedIn

The Loyalty Imperative: Seizing the Open Banking Moment for Credit Unions & Community Banks

Arjun Sahgal,
CEO & Co-Founder

“Open Banking” is an imminent disruption coming to the financial services industry...

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Mar 05, 2024

5 min read | LinkedIn

Workforce UX Drives Productivity

Arjun Sahgal,
CEO & Co-Founder

Time and again, I've seen how antiquated software systems hinder their workforce's productivity and ability to innovate...

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Feb 27, 2024

5 min read

Empowering Financial Futures

Arjun Sahgal,
CEO & Co-Founder

Feels like we're on the brink of a sea change... but this isn't just about making old processes faster or more user-friendly.

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Jan 21, 2024

5 min read

CFPB Rule 1033: Don't Just Comply - Compete and Win

Glen Fossella,
Head of Customer

The financial services landscape is undergoing a transformative shift with the pending arrival of the Consumer Financial Protection Bureau's (CFPB) Rule 1033...

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