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Articles & Discussion

Articles, Blogs and Podcast

Engaging with the financial services community and bringing thought leadership to the discussion. Insights from some of the smartest people in the industry, conversations Ascent is driving in the media, and more.

Articles & Stories

Jun 14, 2024

How data platform Ascent leverages CUSO and corporate VC investors to expand into credit unions.

Zachary Miller on Tearsheet  |  6 min read

In a world where capital is a commodity, specialist financial services investors are able to offer something generalist investors can't...

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May 28, 2024

Leadership Lessons from the Quiet Genius of Carlo Ancelotti

Arjun Sahgal

6 min read  |  Published on Linkedin

In the high-stakes, high-pressure world of elite sports, leadership takes on an outsized importance...

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May 14, 2024

Revolutionizing Banking CX: A Blueprint for Empowerment & Efficiency

Arjun Sahgal

7 min read  |  Published on Linkedin

We've all been there. That dreaded moment...

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May 6, 2024

Navigating the DeepmindField - How to cut through the noise of AI in the media

Drew Lyall

7 min read  |  Published on Linkedin

Regardless of where you source your news, chances are you will have seen at least a few articles lately about AI...

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Apr 30, 2024

The Invisible Form: Reimagining Customer Experiences

Arjun Sahgal

6 min read  |  Published on Linkedin

Whether it's a medical questionnaire, a loan application, or a software registration, the experience is often painfully inefficient and impersonal...

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Apr 16, 2024

Burn the Box: Sparking a CX Revolution for Community Banks

Arjun Sahgal

6 min read  |  Published on Linkedin

A clarion call echoes through the halls of credit unions and community banks: It's time to move beyond incremental evolution...

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Apr 4, 2024

Massive Untapped Potential: Empowering Entrepreneurs with Disabilities

Arjun Sahgal

6 min read  |  Published on Linkedin

One in four adults—roughly 61 million Americans—has a disability...

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Mar 19, 2024

The Loyalty Imperative: Seizing the Open Banking Moment for Credit Unions & Community Banks

Arjun Sahgal

5 min read  |  Published on Linkedin

“Open Banking” is an imminent disruption coming to the financial services industry...

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Mar 5, 2024

Workforce UX Drives Productivity

Arjun Sahgal

5 min read  |  Published on Linkedin

Time and again, I've seen how antiquated software systems hinder their workforce's productivity and ability to innovate...

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Feb 27, 2024

Empowering Financial Futures

Glen Fossella

5 min read  |  Published on Ascent

Feels like we're on the brink of a sea change... but this isn't just about making old processes faster or more user-friendly.

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Jan 22, 2024

For BaaS Providers: Navigate Regulatory Challenges and Drive Profitable Growth using Ascent

Glen Fossella

5 min read  |  Published on Ascent

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Jan 21, 2024

CFPB Rule 1033: Don't Just Comply - Compete and Win

Glen Fossella

5 min read  |  Published on Ascent

The financial services landscape is undergoing a transformative shift with the pending arrival of the Consumer Financial Protection Bureau's (CFPB) Rule 1033...

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Podcast

Counting Change podcast is produced by members of the Ascent team and explores community finance.

Jun 12, 2024

28mins

The Balance between Technology and Humans with Theron McCollough

Special Guest: Theron McCollough, Managing Director at Citizens Private Bank™.

May 28, 2024

31mins

The Applications of AI in the Financial Industry

Special Guest: Alice Stevens, VP of consumer lending, product innovation, and credit analytics at VyStar Credit Union.

May 21, 2024

12mins

Bonus Episode

Special Guest: Glen Fossella, Head of Customer at Ascent Platform.

May 13, 2024

35mins

Data Access within the Financial State in America

Special Guest: Trish North, who's done it all from financial institutions to fintech in customer success roles.

Apr 29, 2024

38mins

The Importance of Small Credit Unions VS the Big Bank

Special Guest: Denise Wymore, GSD, a leading advocate & cheerleader for small credit unions.

Apr 15, 2024

35mins

Fintech Trends in 2024

Special Guest: Chris Tremont, Chief Digital Officer at Grasshopper Bank.

Apr 1, 2024

22mins

Role of Fintech & Innovation in the CU Space

Special Guest: Benjamin Maxim, CTO and Chief Innovation officer at MSUFCU and Reseda Group.

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